The Public Complaints Commission (PPC) has disclosed that it took in more than 1.2 million petitions and grievances over the last two years, successfully resolving over 700,000 of them.
The Chief Commissioner of the PPC, Hon. Bashir Abubakar, disclosed this on Tuesday while addressing the media ahead of the Commission’s anniversary conference slated for Thursday, 15 October, 2026.
He said the recent surge showed greater awareness and confidence of the public in the activities of the Commission.
He also said the Commission had ensured industrial harmony between the management and all the unions, creating an improved working environment, including equipping the generality of staff with modern technologies best suitable in modern times.
“There is a surge in complaint index statistics and data in recent times more than ever before as follows: 1,281,984 cases received,716,688 cases resolved, leaving behind 562,296 cases, “ he said.
“Recall that in the year 2025 the Nigerian Ombudsman celebrated her golden jubilee, and the dividend of that public outing was highly rewarding to the commission in terms of effective partnership from all relevant stakeholders to date.”
Hon. Abubakar said it was based on some identified challenges and the giant strides recorded that the Commission had decided to organise its 1st Nigerian Ombudsman Conference scheduled to take place tomorrow, “to put on the front burner importance and comparative analysis between a strong system and a weak institution.
What You Should Know
The Public Complaints Commission functions as Nigeria’s ombudsman, helping ordinary citizens seek redress against administrative injustices, government inefficiencies, or corporate maltreatment without going through expensive court processes.
- Positive Impact: The massive surge in resolved cases and total complaints handled demonstrates that more Nigerians are finding reliable administrative relief and holding institutions accountable.
- Potential Concerns: The vast gap between the 1.2 million received cases and the 562,000 pending backlog highlights ongoing operational strains and capacity limitations facing the Commission.
